Frequently Asked Questions (FAQ)
1. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code via email. Also check your spam folder, as sometimes our emails end up there. Please note that it may take a while before the Track & Trace link becomes active.
2. How can I track the progress of my order?
You can track the progress of your order with your Track & Trace number that you received via email. Enter the Track & Trace on our Track & Trace page to view the status of your delivery.
3. I am not satisfied with my package.
Check our refund policy for information about returning your package.
If you still haven't found an answer to your question, feel free to contact us via support@belisya.com.
Company information:
Belisya is managed by SNMC E-Com, a company registered in the Netherlands.
Company number:Â 80408761
DUNS number: 493557772
Address:
Olycanstraat 50
Haarlem 2013 PK
Netherlands
Email:support@belisya.com
Phone number:+31686209753
Opening hours:
Monday to Friday:Â 9:00 - 18:00